Fishing · Hunting & Shooting · Quebec
SAIL
SAIL's outdoor store in Chicoutimi, Saguenay, Quebec, with a big stock of camping, winter-sport, fishing and hunting gear and good discounts, but recent complaints about returns and online orders.
What visitors say
The SAIL store in Saguenay, in the Chicoutimi area, is a large, relatively new outdoor store stocking camping, hiking, winter sports, mountaineering, fishing and hunting gear, plus clothing and footwear. Reviewers describe a big in-store stock and call it an outdoor paradise.
In-store service gets mostly good marks. One visitor who speaks little French was helped in English to choose the right snowshoes, and others describe consistently good service. Opinions on value are split: some find prices high for the quality, while others point to strong discounts and a military discount.
Recent complaints are mostly about the back end. Reviewers describe a single employee handling the till, returns and warranty claims with long lines, refused returns on unused ski poles over a broken tag clip, pricing errors at checkout, and difficulty reaching customer service. Online orders draw the sharpest criticism, including a delivery sent to the wrong city and a fishing rod that arrived as an empty package. Buying in person and keeping tags intact are the safer choices.
Summarised from visitor reviews on Google Maps. Based on 518 Google reviews. Details change — confirm hours, prices and bookings with SAIL directly.