Water Sports · Ontario
A jet ski, pontoon and kayak rental on West Lake in Prince Edward County, popular for family pontoon days and sunset cruises. Large deposits, slow refunds and equipment disputes draw complaints.
Westlake Watersports rents jet skis, pontoon boats and kayaks on West Lake in Prince Edward County. The lake is calm and not too busy, and families return year after year to rent the big 15-passenger pontoon. Smaller pontoons are easier to handle when docking, and one couple's sunset cruise was a highlight. Dogs have been welcome on the beach.
Many renters describe friendly, patient staff, clear safety lessons and flexible changes to reservations, and one was even given tips on where to fish. The jet skis are fast, sporty machines, and one rider warned that choppy water can toss you in. The entrance shares an address with a trailer park and isn't well signed, so look carefully on arrival.
The rating is 4.0 across more than 600 reviews, and complaints form a clear pattern. Security deposits are large, around $2,000 to $2,500 in recent reports, and several people waited up to two weeks for refunds with calls and emails going unanswered. One reviewer said the deposit amount changed without notice.
There are also recent complaints about a jet ski that didn't steer properly with no compensation offered, sharp rate increases, and no dedicated emergency contact while on the water. Inspect equipment before leaving the dock, get deposit refund timelines in writing, and save a working phone number.
Summarised from visitor reviews on Google Maps. Based on 631 Google reviews. Details change — confirm hours, prices and bookings with Westlake Watersports - Prince Edward County directly.
